COVID-19 Update!
Nathaniel W.
Last Update 4 years ago
With the recent development of the COVID-19 virus, Back Market is taking all the necessary steps to ensure that our sellers are complying with the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC) guidelines to prevent spreading the virus.
The health and safety of our customers, sellers, and employees are of the utmost importance.
We have learned from the WHO and U.S. CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low.
All major carriers (UPS, USPS, FedEx, and DHL) remain open and will continue to pick up and ship packages. Shipping delays may occur depending on the region of the delivery address. We are asking all of our customers to be patient as delays are a possibility.
Expedited shipping options will remain available to all customers if needed. We are also asking customers to double-check shipping addresses before placing orders.
- Due to increased fraud traffic, address change requests will NOT be approved at this time.
We remain at your disposal to answer any questions or concerns you may have. We are incredibly grateful to you for sticking with us during this time, and as always, our aim is to make sure all clients have the best experience possible shopping with us.